Frequently asked questions - tips & tricks

How can I return an order?

How much are the shipping costs?

How long does delivery take?

Can Second Life furniture also be shipped?

Where can I enter the discount code?

How will my shipment be delivered?

My shipment is damaged, what can I do?

Can I specify a preferred date for my delivery?

Which care set is right for me?

How can I remove stains?

How should the care oils be stored?

How is the care set used?

What is the difference to care oil and refresher?

Are the products sustainable?

Can I still adjust or cancel the order I have already placed?

How can I delete my customer account?